(NAPSA)—While household appliances have continued to evolve over the years, one aspect has stayed the same: the occasional breakdown and need for service. But thanksto the latest technology, even the traditional repair call has gotten an upgrade. software, RemoteVision-enabled products are monitored 24/7. This dedicated “link” allows for the secured transmission of vital performance data. “The service call has remained the same for over 100 years,” says Nick Ord, president and CEO of Miele, Inc., the world’s first company to offer this groundbreaking technology. “With RemoteVision, we've evolved the entire service paradigm. We don’t wait for the consumerto call us with a possible fault. We are proactively alerted of an issue and we contact them with critical information about the fault—which they may or may not know theyare experiencing.” If a fault of any sort occurs, the service center will be notified and subsequently will contact the RemoteVision client via e-mail. The content of the messages will vary as well. Clients may be provided with use/care recommenda- 5 A new kind of service program proactively monitors appliances 24 hours a day, seven days a week and reports any user faults or potential problems to the service center. A fault code will either trigger an automated e-mail (offering a corrective strategy) or analysis by a technician who, if need be, will schedule a service appointment. Using wireless local area network technology and application Today’s appliances “know” when something’s wrong—and can even contact the repair center. tions, troubleshooting suggestions, or service notifications alerting them that an in-person service appointmentis recommended. “Anything from a refrigerator door left open to using too much laundry detergent. All consumers knowis that their ice cream is soft or their garments don’t feel quite right,” says Matthew Kueny, senior product development manager. “With RemoteVision, we can help to immediately correct or even prevent an issue simply by contacting a customer and avoiding any potential frustration and anxiety.” RemoteVision is available on all of Miele’s refrigeration products and select laundry appli- ances. To learn more, visit www.mieleusa.com.
